Job Details

Director of Intake and Engagement Services
Feb 19, 2019
The Children's Home of Cincinnati
Full Time*FD97F12D8420EA1B

The Children's Home of Cincinnati is a private, nonprofit organization and a leading provider of education and mental health treatment for children facing significant social, behavioral and learning challenges. Since 1864, The Children's Home of Cincinnati has provided services and programs that transform the lives of children and their families. We are funded through a combination of program fees, government and granted funds, donations, and investment revenue. Our Mission:"Creating lasting results that strengthen families and our community by guiding individuals - from infancy to independence - through comprehensive education, behavioral, and health services."




Definition and Primary Objective:


The ideal candidate for the Director of Intake and Engagement Services will be responsible for coordinating, planning and executing system-wide client intake & engagement services. Oversee a data-driven program by collecting, tracking and analyzing trends for optimizing intake and patient engagement activities. Provides strategic oversight and integration of work related to client engagement from intake to discharge. Manages all inquiries/referrals into the agency and ensures proper triage and assessments occur, determines eligibility and benefits, assigns appropriate service/next step, manages utilization of medical management services, and related administrative activities. Ensures exceptional customer service internally and externally.




Reporting Relationships:


Reports to: Chief Strategy Officer (Primary); Sr. Director of Behavioral Health (Secondary)


Direct reports include: Medical Services Manager, (Olympus) Assessment Coordinator, Financial Specialist, Diagnosticians, Intake and Engagement Supervisor, Care Navigator




Minimum Education, Experience and Other Skill Requirements:


  • Masters in social work, counseling or related field who is independently licensed.  Supervision designation (LPCC-S or LISW-S) preferred or obtained during employment. At least 5 years working in children’s behavioral health care required and at least 3 years supervisory experience preferred.  
  • Must possess minimum technical skills including familiarity with Microsoft Windows and ability to use standard Microsoft Office applications.
  • Must have a valid driver’s license, use of a vehicle and proof of valid insurance




Contact Details

Gabrielle Moore
The Children's Home of Cincinnati