Job Details

Volunteer Coordinator
Apr 26, 2019
Lighthouse Youth & Family Services
Full Time

Volunteer Coordinator

Summary/Objective: Oversees all activities related to volunteers and in-kind donations, which significantly contribute to Lighthouse’s ability to achieve its mission.

Essential Functions:

  • Establishes the volunteer needs of Lighthouse’s programs which includes developing, administering and reviewing policies and procedures, which guide the volunteer programs and services and reflect the overall values of the organization.
  • Recruits and facilitates the onboarding and training process, including orientation, background checks, and appropriately volunteer agreements/ forms, and training for volunteers and staff to work effectively and appropriately with each other.
  • Provides volunteers with a clear understanding of the organization, its clients, it services, and their role and responsibilities.
  • Reviews and adapts goals and objectives for volunteer engagement, evaluating program effectiveness, and implementing strategies that result in continued growth.
  • Responds to all inquiries regarding volunteer opportunities, conducts intake and interview process for potential volunteers, and ensures the best match between the interests of the volunteer and the needs of the organization.
  • Promotes and represents the agency at corporate and community events, volunteer fairs, outreach programs, meetings, and other gatherings and create and prepare presentations as needed or requested.
  • Maintains accurate records to document volunteer and community engagement, including monthly, quarterly, and fiscal year-end statistics on the number of volunteers, their respective areas, and hours of service.
  • Leads the planning and implementation of the Happy Holidays Gift Drive.
  • Coordinates all in-kind donations, including maintaining an up-to-date wish list of program and organizational needs; actively soliciting needed donations; managing the warehouse space, its access, and inventory; and pairing items with the programs that need them.
  • Coordinates the efforts of Lighthouse Young Professionals Committee and actively engages members.
  • Develops new strategic relationships with community partners and promote engagement opportunities, including service learning programs, volunteer events and activities, or other initiatives to increase support.
  • Establishes and maintains relationships with community and corporate volunteer groups who have potential to become donors.
  • Keeps up to date with the scope of Lighthouse Services areas.


  • Computer Proficiency
  • Time Management
  • Verbal/Written Communication
  • Public Speaking
  • High Level of Attention to Detail

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, multi-functional printer, and filing cabinets.

Physical Demands: While performing the duties of this job, the staff member is regularly required to talk or hear. This position is mostly sedentary but also involves to standing, walking; using hands to finger, push, pulling, handling or feeling; and reaching with hands and arms. Must be able to lift up to 30lbs.

Position Type and Expected Hours of Work: Some flexibility in hours is allowed, but the staff member must be available during the “core” work hours. Occasional evening and weekend work may be required as job duties demand.

Travel: This position has minimal travel expectations.

Required Education and Experience

  • Bachelor’s degree in relevant discipline.
  • At least one year of professional work experience.
  • Proven volunteer recruitment and/or supervisory experience.
  • Excellent interpersonal and written communication skills.
  • Demonstrated computer proficiency and basic office equipment.

Preferred Education and Experience:

  • Coursework or degree in non-profit management.
  • Professionally trained or certified in volunteer coordination.
  • Two years of professional work experience in volunteer recruitment and/or coordination.
  • Excellent problem solving skills with proven ability to strategize, prioritize and multi-task to meet goals and deadlines.
  • Experience with donor software, preferably Raiser’s Edge and its Volunteer Module.

Additional Eligibility Qualifications:

  • Strong planning and organizational skills.
  • Ability to exercise sound judgement and professional discretion.
  • Demonstrated proficiency with technology including database entry and Microsoft Office products.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   


Contact Details

Jessica Wabler
Lighthouse Youth & Family Services