Resource Navigator Job Description

About Mary Magdalen House

• Mission:  Mary Magdalen House restores dignity and hope to those experiencing homelessness by providing showers, clean clothing, and connection to community resources.

• Vision: Mary Magdalen House envisions a Greater Cincinnati where all people experiencing homelessness are afforded the dignity that comes from access to personal care, clean clothing, and good hygiene.

• Values: At Mary Magdalen House we uphold the following core values:

• Dignity: We respect the inherent value and worth of each person

• Excellence: We serve with the fullest passion, and aim to do our best in every situation

• Equity: We acknowledge and value each individual and advocate for their wellbeing

• Respect: We value, listen to, and learn from each other

About the Position 

The Resource Navigator is a position that requires in-person interaction with Mary Magdalen House guests daily.  The ideal candidate will be responsible for building partnerships with local agencies for the benefit of our guests, will share responsibility of daily operations with the front desk team, and will assist guests in navigating additional community resources.  This position reports to the Executive Director.

Benefits:

• Salary $22-$25/hr

• Full-time non-exempt hourly position (36-40 hours per week)

• Medical, dental, and vision insurance available

• Short- and Long-term disability available

• Employee Assistance Program available

• PTO, Parental Leave, & 11 holidays annually

Job Responsibilities

• Assesses social needs of guests and refers as appropriate

• Follows up on referrals made and helps guests complete the necessary steps to obtain community assistance

• Keeps meticulous, thorough records of guest status and progress, updated at least weekly

• Maintains an understanding of the local political climate and updates job-related knowledge on topics relevant to homelessness, poverty, social services, etc. by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations related to these topics

• Participates in daily operations of MMH as needed including but not limited to: answering phone calls, taking messages, sorting guest mail, accurate documentation of guest services, folding and sorting clothing and towels, restocking supplies

• Updates MMH guest services team of guest needs and status as needed in order to best coordinate care, being mindful of guest privacy and confidentiality

• Provide in-person, telephone, and virtual support to individuals as needed

Qualifications and Requirements

• Demonstrated experience and/or education in a related field

• Preference given to candidates experienced in trauma-informed practices

• Preference given to candidates with a working knowledge of local community resources 

• Demonstrated success working with persons from diverse racial, ethnic, socioeconomic, and gender backgrounds

• Strong interpersonal skills and the ability to communicate effectively and appropriately with persons from diverse racial, ethnic, socioeconomic, and gender backgrounds

• A positive, welcoming attitude and outstanding customer service skills, including the handling of difficult issues with sensitivity and understanding

• Ability to conduct oneself in a professional manner at all times

• Skilled in de-escalation techniques and motivational interviewing

• Demonstrated strong organizational skills and experience prioritizing projects while working on several projects simultaneously

• Strong aptitude for working collaboratively with fellow employees and service agencies

• Reliable transportation and the ability to attend off-site meetings with other service agencies.

• This position requires a background check at the time of hire. Findings do not categorically disqualify a candidate

If interested in this position, please email your cover letter and resume to jenny.perez@marymagdalenhouse.org.

Position Description

The Legal Aid Society of Greater Cincinnati seeks to hire a full-time Payroll and Benefits Coordinator to support the organization by accurately processing payroll and partnering with the Administrative and Finance teams to provide reporting, benefits administration, employee relations, and HRIS management. Responsibilities include working with third-party payroll and benefit vendors and assisting the Administrative and Finance teams supporting our Cincinnati and Hamilton offices.

 Legal Aid is a non-profit law firm dedicated to reducing poverty and ensuring family stability through effective legal assistance. Legal Aid provides civil legal services in seven counties in Southwest Ohio.

 Visit our website: lascinti.org

 Roles and Responsibilities

• Complete full-cycle, bi-monthly, multi-company payroll for approximately 100 employees.
• Process payroll adjustments, including retroactive payroll, bonuses, and other exceptions.
• Review and verify timekeeping information for all hourly employees for completeness and accuracy prior to processing.
• Audit/process employee maintenance across HRIS, benefits, and accounting systems.
• Ensure compliance with federal, state, and local laws and regulations related to benefits and payroll.
• Administer benefit plans including enrollments, terminations and changes related to medical, dental, vision, COBRA, FSAs, life insurance, accident & disability, and retirement savings accounts.
• Set up, communicate, and process the annual open enrollment event.
• Administer leave of absence requests, including FMLA, and other leaves of absence programs.
• Assist with the interview and onboarding process, including coordinating pre-employment screens, interviews, and orientation.
• Respond to employee inquiries regarding HR issues or concerns, including employee benefits and provisions of the Collective Bargaining Agreement and Personnel Policies.

Qualifications

• 2-5 years of experience with payroll processing
• 3 years of experience with benefits administration
• Bachelor’s Degree in accounting or related field, or relevant experience in place of degree
• Desire to take ownership and drive results
• Knowledge of various systems and related technologies, including HRIS and other HR systems. Experience with ADP Workforce Now is considered a plus.
• Technical proficiency in MS Office Suite, particularly Excel
• Highly process-oriented; able to develop, initiate, and closely monitor processes.
• Must demonstrate strong written and verbal communication skills with a focus on providing outstanding customer service.

Compensation and Benefits

The annual salary is $55,000 or more, depending on experience.  Legal Aid offers an excellent benefit package, including health, dental and vision insurance, retirement plans, generous PTO, substantial training opportunities, mileage reimbursement and a professional work environment.

Application Process

Applicants should submit all items listed below via Legal Aid’s ADP platform: http://bitly.info/job

1. Cover letter explaining the reasons for your interest,
2. Current resume, and
3. Contact information for three professional references.

Interviews will be arranged by Legal Aid Society. Please do not call.

The Legal Aid Society is an Equal Opportunity Employer. We encourage all qualified applicants to apply.  Legal Aid offers reasonable accommodations in the hiring and employment process. If you need assistance, you may request an accommodation.