Join Our Team: Director of Grants and Contracts

Lighthouse Youth & Family Services is a nonprofit organization dedicated to ending youth homelessness and ensuring all young people in our community have access to vital care, including mental and behavioral health services, youth housing, emergency shelter, community juvenile justice services, residential treatment, and foster care and adoption.

We're seeking a Director of Grants and Contracts to join our development team. This is a high-impact leadership role for a professional who understands their ‘back office’ work provides a significant portion of the resources our organization and programs need to transform the lives of young people.

About the Role:

The Director of Grants and Contracts is responsible for directing and managing all grant and contract activities across the organization. You will ensure compliance with policies, processes, and reporting requirements while leading teams to secure the resources necessary to fuel our mission. This role reports to the Chief Development Officer and collaborates across departments.

Key Responsibilities:

•  Oversees the research and review of potential funding sources (including grants and contracts for service) for new and existing services, ensuring each opportunity being sought matches Lighthouse’s mission, values, and capabilities.
• Leads teams of executive, financial, and senior operations personnel through defined processes and discussions to achieve the most competitive proposals within the requisite timelines including evaluation of grant opportunities, program design, proposal development, meetings/site visits with funders, contract negotiation, and post-award report preparation.
• Completes thorough contract reviews prior to signature by the organization’s leadership.
• Oversees compliance monitoring throughout the grant and contract cycle, ensuring grants are in compliance with established administrative and financial policies, procedures, and sound business practices.
• Supervises and guides the Grants Coordinator and works closely with them to prepare and submit compelling grant and contract proposals as well as comprehensive reporting.
• Ensures all areas of grant proposals are well-written, meet RFP requirements, and are submitted in a timely manner.
• Manages the recruiting, onboarding, training, and development of employees.
• Handles performance management and employee relation issues with support of HR.
• Monitors data quality in applicable systems to ensure data collected reflects grant, contract, and partnership requirements.
• Conducts internal grants and contracts training, as necessary.

What You Bring:

      Required Education and Experience:

• Bachelor’s degree in Business Administration, Social Work, Writing, English, or a closely related field.
• At least five (5) years of progressive administrative experience in a nonprofit or similar setting.
• At least three to four (3-4) years of experience in grant writing.
• Strong understanding of federal grant regulations.
• Proven grant writing ability with excellent interpersonal and written communication skills.
• Analytical mindset capable of assessing large amounts of data and business policy.

      Preferred Education and Experience:

• Experience using contract management software, preferably Contract Safe.
• Experience using a donor database, preferably Raiser’s Edge.
• Experience using project management software.

      Additional Eligibility:

• Strong customer service orientation.
• Excellent project management and organizational skills.
• High level of computer proficiency and attention to detail.

Why Work with Lighthouse Youth & Family Services?

Join an organization that values its employees and the critical work they do. We foster a great culture and work environment where you can have a rewarding career that impacts the lives of youth and families.

• Rewarding Career: Make a difference in the lives of youth.
• Respected Agency: Work for a diverse, seasoned, and well-respected agency with an engaged leadership team.
• Competitive Compensation: Enjoy a competitive salary.
• Generous Paid Time Off: Benefit from 23 days of prorated PTO based on your hire date.
• Comprehensive Benefits: Medical, dental, vision, including company-paid life and long-term disability insurance.
• Retirement Planning: 401k Retirement Plan including a company match (up to 6%).
• Continuing Education Support: Tuition Reimbursement and Student Loan Payment Reimbursement ($5,250 per year).
• Loan Forgiveness Eligibility: Qualify for the Department of Education’s Loan Forgiveness Program.
• Employee Perks: YMCA Discounts, Cell Phone Discounts, and Pet Insurance.
• Wellness & Support: Employee Assistance Program and an engaging Wellness Program.
• Paid Leave Options: Parental, Bereavement, and Jury Duty.
• Professional Development: Paid training and professional development opportunities.
• Referral Bonus Program: Opportunity to earn bonuses for referring qualified candidates.

If you're ready to leverage your skills for a cause that matters, we encourage you to apply!

• Supervise a department of approximately 12 mental health professionals, largely with social work licenses, providing coaching and mentorship in addition to ensuring high job performance and positive outcomes.
• Serve as the liaison to community partners in our youth mental health program. Build strong relationships with schools, summer camps and other programs where JFS youth mental health counselors are embedded, finding creative solutions to maintain the highest standards of client care and customer service to partners.
• Ensure the agency successfully bills qualified client services to the appropriate provider in partnership with the agency’s outside billing firm.
• Continue building the organization’s knowledge of Medicaid billing assisting with a cultural and operational shift to this new to JFS way of working. Surface operational gaps or needs when necessary and work collaboratively with other department heads to continue building infrastructure to support our new billing programs.
• Steward compliance with all social work licensure requirements, Medicaid, CARF, HIPAA and other applicable regulations.
• Support the grant writing team as they pursue grant funding for agency and specifically the counseling department. This work may include reviewing potential grant opportunities to determine whether they are a match for JFS’s work, participating in meetings with our grant writing firm, coaching the grant writers on messaging and sharing priority needs, providing data for grants or grant reports, and reviewing/editing applications and reports, so they can be submitted on deadline.
• Ensure that employees within the counseling department continue their strong track record of capturing data so we can report back to funders and donors as needed. Maintain our ability to leverage data to make strategic decisions for the agency and present outcomes for grant applications that require them.
• Serve on the agency’s leadership team—a strategy team setting priorities for our work and working collaboratively to address agencywide challenges.
• Participate in the Policy and Procedure committee and the Continuous Quality Improvement committee to ensure we are implementing best practices and maintain CARF compliance.
• Attend board meetings as needed (There are approx. 10 per year usually held on Thursday evenings).
• Senior leaders at the VP level are expected to be on-site daily, however there is some flexibility for occasional remote work and flexing hours (starting early and ending early or leaving early and finishing work in the evenings, for example). These options are at the supervisor’s discretion.

• LISW-S licensure
• Proven track record of successful stewardship of the activities above
• Five years of experience leading a counseling department
• Strong knowledge of Medicaid and CARF
• Ability to successfully lead people, build a positive culture and work collaboratively with peers
• Ability to communicate clearly and professionally through oral and written means.
• Ability to operate a variety of office equipment: voice mail, email, postage machine, copier, etc.
• Ability to travel to partner organizations and meet on-site at their locations, as well as shadowing staff as needed in client homes or at the location of embedded partners.

• Paid holidays: 7 national holidays, plus as many as 13 Jewish holidays every year
• Professional development: free CEUs and free group supervision (2 hours per week for LSWs working toward LISW, maximum of 6 supervisors in a group)
• Benefits: Health, Dental, and Life insurance—plus Long Term Disability coverage
• 401k, Health Savings Account or Flex Spending Account
• Generous vacation and sick time
• Discount on individual membership at the Mayerson JCC
• Flexible work schedule
• Free onsite parking

Job Description

Position Information: Responsible for overseeing the entire billing process related to client service delivery.   This includes managing the collection and processing of billing and reports for funders or payers, ensuring accurate, timely invoicing and payment collection, managing billing staff, developing procedures, optimizing revenue cycles, resolving complex issues, reporting on financial metrics, ensuring compliance, and maintaining strong internal/external customer service to improve client, clinicians and other customer relations, and for smooth cash flow. 

Essential Duties and Responsibilities:

• Oversee the operations of the billing department, encompassing claims submission, payment posting, accounts receivable follow-up, collections, and reimbursement management; monitor billing policies and procedures, and workflows for efficiency and accuracy.
• Responsible for monitoring Behavioral Health Billing Solutions, LLC (BHBS) deliverables under the current contract and scope of work.
• Serve as the practice expert and go to person for all coding and billing processes.
• Ensure that all data entered into the EMR systems goes through desk review procedures prior to submission to funders for payment; responsible for updating and maintaining these procedures to meet the needs of the Agency.
• Maintain contacts with other departments to obtain and analyze additional client information to document and process billings.
• Analyze billing and claims for accuracy and completeness, follow-up with billers on work queues or pending claims, and ensure claims are submitted in a timely manner, received and processed by payers.
• Prepare and analyze accounts receivable reports and insurance contracts with the Chief Financial Officer (CFO). Collect and compile accurate statistical reports.
• Document and track billing denials. Develop an action plan to address the denials for expedient and timely resolution.
• Provide guidance to departmental staff to resolve issues related to billing errors, collections, and/or denial processing techniques.
• Review and secure CFO’s approval for billing refunds.
• Secure patient account data during compliance reporting to Agency Finance and funders in the most efficient manner possible and in accordance with HIPAA rules.
• Audit current procedures to monitor and improve efficiency of billing according to County Board and other funders’ standards, insurance regulations and according to first party payment policies established by the Agency.
• Oversee Cash Receipts process according to Agency policy.
• Responsible for payment posting of electronic and paper remittance advices (RAs) to EMR systems, reconciling payments to billing in EMR systems, and managing accounts receivables.
• Ensure clients’ financial entitlements are accurate and up to date.
• Recruit, train, supervise, and motivate department staff.
• Responsible for the direction and productivity of all department staff according to job descriptions and standards outlined in performance expectations.
• Analyzes trends impacting charges, coding, collection and accounts receivable and take appropriate action to realign staff and revise policies and procedures.
• Meets regularly with the Chief Financial Officer to discuss status of work and management matters related to the department.
• Responsible for maintaining and reporting all billing statistics for The Crossroads Center.
• Serve as first escalation for problem accounts and customer service complaints related to billing.
• Communicate with providers, clients and health plan personnel to solve difficult billing issues.
• Responsible for providing summary back-up reports for claims paid, showing client assigned program, funding source, and service period by month.
• Maintain library of information/tools related to documentation guidelines and coding.
• Oversee clinician credentialing process and ensures that it is accurate and timely
• BHBS Perform clinician credentialing actions.
• Attend webinars and seminars to keep up on Medicaid, Medicare, and insurance changes.
• Keep up to date with all funders’ rule changes and distribute the information within the organization as warranted.
• Other duties as assigned.

Supervisory Responsibilities: Supervises the Patient Financial & Billing Department team to ensure accuracy, efficiency, and compliance with funding requirements.

Qualifications:  

• Billing experience required; Behavioral Health specific experience preferred.
• Bachelor’s degree, preferably in business administration or related field; or associate’s degree, preferably in business administration or related field and at least 5 years of healthcare experience.
• Thorough understanding of medical billing, collections and payment posting, revenue cycle, third party payers, Medicaid and Medicare; strong knowledge of Ohio, Hamilton County and Federal payer regulations.
• Certified biller.
• Certified coder is a plus.
• Management experience required.

Skills:

• Strong leadership capabilities
• Financial acumen
• Business office skills
• Excellent verbal and written communication skills; skills in speaking with persons of various social, cultural, economic and educational backgrounds.
• Excellent negotiation skills, including the tact required for securing payment or discussing patient's finances, and enjoy working in a behavioral health care setting.
• Capable of working independently, performing non-routine functions and problem solving.
• Working knowledge of CPT, ICD-9 and ICD-10 codes, HIPPA, billing and insurance regulations, medical terminology, insurance benefits and appeal processes. 
• Sufficient knowledge of policies and procedures to accurately answer questions from internal and external customers.
• Able to demonstrate attention to detail, good teamwork skills and have the ability to prioritize and to meet deadlines.  
• Expertise in Excel required.
• EHR software knowledge which includes but is not limited to CareLogic and Methasoft is a plus.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Requirements:

• While performing the duties of this job, the team member is regularly required to talk, hear, stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls, and reach with hands and arms. 
• Frequently lifts or moves up to 10 pounds. 
• Occasionally lift files or paper weighing up to 30 pounds.
• Requires normal visual acuity and hearing.
• Requires manual dexterity sufficient to operate a keyboard, type at 60 wpm, and operate office equipment as necessary.

Working Conditions:

• Involve frequent contact with clients.
• Work may be stressful at times.
• Interaction with others can be constant and interruptive
• Contact involves dealing with individuals suffering from behavioral health disorders.

Note: This is not necessarily an exhaustive list of responsibili­ties, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

Employee Acknowledgment: I have carefully read and understand the contents of this job description. I understand the responsibili­ties, requirements and duties expected of me, which may be changed from time to time at the discretion of management. I also understand that this job descrip­tion does not consti­tute a contract of employment nor alter my status as an at‑will employee. I have the right to terminate my employment at any time and for any reason, and the company has the same right.

Are you ready to join an organization that sets the standard for ethics and excellence in business? Are you an excellent listener? Do you thrive in answering questions and providing effective solutions to customers? If so, join BBB Cincinnati!

Better Business Bureau | Cincinnati is seeking a Customer Relations Specialist for our Marketplace Resource team to provide excellent customer service to those who contact BBB for assistance with disputes and purchasing decisions. You will also assist in the development and maintenance of BBB’s Business Profiles. You will be the primary person responsible for taking incoming calls. Your mission is to assist in resolving complaints, providing excellent customer service, and keeping our Business Profiles timely and relevant. 

QUALIFICATIONS AND SKILLS:

To be successful in this role, you must be organized and thorough with keen attention to detail, yet efficient and able to meet deadlines. You must also be a skilled communicator who approaches issues with curiosity and uses a collaborative problem-solving approach. Sound decision making, active and effective listening, time management, and practical AI familiarity are a must to effectively perform this role.

Other qualifications include:

• Associate Degree or equivalent work experience
• 2 plus years of relevant experience in a customer supporting role, preferred
• Strong computer skills including G Suite and knowledgeable about Internet research tools
• Commitment to providing outstanding customer service to our customers
• Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
• Strong active listening skills, ability to investigate problems and to develop solutions
• Ability to manage conflict in a positive and constructive fashion
• Ability to understand internal policies and procedures and to communicate them to internal and external customers
• Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
• Professional speaking voice & excellent telephone etiquette

Learn more about the BBB at https://www.bbb.org/local-bbb/bbb-cincinnati.

Apply online at https://grnh.se/jpumw95m3us or email job@strategichirnc.com to join a GREAT team with great work benefits!

Employer is EEO/M/F/V/D. BBB is an equal opportunity employer and does not discriminate against employees or applicants on the basis of any legally protected activity or status, including but not limited to, race, color, sex (including pregnancy, sexual orientation, gender identity or expression), religion, national origin or ethnicity, age, disability, genetic history, military/veteran status, or salary history.

Green Umbrella has an available opportunity to manage its engagement with and programming for local governments in the Greater Cincinnati region. Government related programming at Green Umbrella includes the Climate Action Fellowship, 25 Communities Project, and Regional Climate Action Playbook. Local governments in Green Umbrella’s ten county region leverage these programs and member benefits to achieve climate action individually and collectively. The regional collaboration, shared resources, equitable engagement, and innovative solutions made possible through these programs will lead to more resilient and thriving communities. The Local Government Program Manager is responsible for managing and executing programming for Green Umbrella member governments. This includes recruiting members and partners, designing and administering programs, disseminating member benefits, and celebrating achievements.

This position will:

• Deliver relevant, quality programs, events, and resources that help advance progress towards government member goals on climate action.
• Engage local government and community partner leadership to envision transformative solutions to improve climate policy, planning, programs, and projects in the public sector.
• Develop, cultivate and maintain strong, supportive relationships with members, sponsors, and partners to ensure ongoing, active participation.
• Celebrate the impact of the government engagement through newsletters, reports, press releases, media interviews, etc (in collaboration with the communications staff).
• Measure and evaluate impact of programming and member government activities to support metrics and storytelling.
• Research leading edge policy and action strategies that support the climate objectives of regional communities.
• Support grant concept development, programmatic grant reporting, and regranting to partner organizations as relevant.

The successful candidate will have:

• Two (2) years of experience in the public sector, or nonprofit supporting governments, at least 1 of which was focused on sustainability.
• Bachelor’s degree related to policy, environmental studies, public affairs, planning, or other related fields.
• Proven leadership and collaboration skills
• Excellent interpersonal and written communication skills.
• Strong ability to develop and maintain effective relationships with diverse stakeholders.
• Proven experience in planning, policy, and community engagement.
• Comfort working with government staff, community leadership, elected officials, and community organizations.

Starting pay range of $50,000 to $62,000 annually, commensurate with experience.

Why Work at Green Umbrella

• Rewarding Mission
• Generous Paid Time Off and Other Paid Leave Options (Holidays, Bereavement, Parental Bonding)
• Health Insurance (90% of health insurance premium cost for full-time employees is covered with no waiting period)
• Flexible work schedule with hybrid office hours (in person 3 days/week)

At Green Umbrella, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. Lived experience is equally important as educational experience.

To Apply
Submit a cover letter and resume (preferably as a single PDF) to jobs@greenumbrella.org. First review will take place January 21, 2026 but the position will remain open until it is filled. No phone calls please.

GREEN UMBRELLA IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY AT ALL LEVELS OF ITS WORKFORCE.