Job Details

Director, Performance & Operational Excellence
Feb 4, 2021
The Health Collaborative
Full Time

Director, Performance & Operational Excellence
Reports to: Chief Information Officer/SVP, Informatics
Level/Grade: Leadership
Type of Position: Full Time; 40 hrs/week; exempt

The Director, Performance & Operational Excellence is primarily responsible for driving both long-range planning efforts and operational performance for The Health Collaborative, identifying opportunities and obstacles for process improvements, and overseeing the implementation and follow through of solutions. The role will be responsible for identifying resource needs for initiatives and connecting internal and external opportunities that would drive efficiency and accountability. Additionally, the role includes consultation within The Health Collaborative to ensure a full range of services are being delivered.
This is a shared role between the Programs & Services Division and the Informatics Division and is intended to bring operational and process improvements and alignment of opportunities together.

• Process standardization & improvement: Identifies key process opportunities to drive operational performance and leads efforts to streamline those processes
• Budget optimization & efficiency: Reviews budgetary performance and makes recommendations on ways to maximize efficiency
• Executive team reporting/scorecard/dashboard: Leads efforts on developing and managing leadership-oriented reporting of key organizational initiatives and operational improvements
• Service Line support: Supports the Service Line leaders to help connect initiatives, collaboration, and operational obstacles
• Staff capacity evaluation & improvement: Helps evaluate and make recommendations on managing staff capacity, bandwidth optimization, and employee development as it relates to priorities of organizational initiatives
• Operational tasks & follow up/through: Proactively identifies key tasks that require follow through and ensures resolution of these items
• Supports the Strategic Operations Team with documentation & follow up on key action items
• Takes an active role in planning upcoming key Committee meetings (primarily external) & events
• Long-range planning: Assists in the overall identification and planning of long range operational and strategic initiatives including creating draft schedules, staffing needs, and financial needs
• Ensure proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization
• Other duties as assigned

• Strong leadership skills with a proven ability to influence colleagues without official supervisory responsibility
• Experience in organizational process improvement and project management
• Excellent organization skills and attention to detail
• Strong analytical and problem-solving skills
• Demonstrated effective interaction with senior-level executives
• Strong working knowledge of project management methodologies and analytical tools
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent time management skills with a proven ability to meet deadlines
• Ability to prioritize tasks and to delegate them when appropriate
• Must be able to withstand prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

• Bachelors degree in related field; Masters degree preferred
• Minimum 3-5 years’ of related experience (project management, process improvement, etc), preferably in non-profit or health services administration

OTHER INFORMATION - Salary range: $80,000-$90,000

Disclaimer: Nothing in this job description restricts the company’s right to assign responsibilities to this job at any time as critical features of this job are subject to change any time.

The Health Collaborative is an Equal Employment Opportunity (EEO) Employer.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital or veteran status, disability or handicap, or any other legally protected status. All qualified applicants will be given equal opportunity and selection decisions are based solely on job-related factors.

Contact Details

Nicci Weber
The Health Collaborative