Reports to: SVP, Programs and Services

Level/Grade

Leadership

Type of Position

Full Time

Hours/Week

40 hrs/week; Exempt

GENERAL DESCRIPTION

The Senior Director, Population Health and Workforce Initiatives will guide vision and strategy for Gen-H, a multi-stakeholder regional community health improvement initiative and lead aligned activities which include securing and strengthening community stakeholder engagement from healthcare, philanthropy, and social service sectors, as well as public health, government, and employers; maintaining a shared data and measurement system; building public will; advancing policy; and executing on defined project deliverables. A key component of this role includes identifying and securing grant funds to support the achievement of Gen-H and The Health Collaborative goals.

JOB RESPONSIBILITIES

• Serve as a strong leader and community change-agent to influence, motivate and catalyze regional health   transformation
• Convene staff, partners, and stakeholders to build consensus leading to action
• Develop/maintain sustainable relationships with community partners including healthcare providers and system leaders, employers, payors, and funders
• Promote initiatives’ goals, objectives, priorities, successes, and opportunities to a broader community audience
• Investigate, manage and assist with writing grant proposal opportunities
• Align regional health IT expertise with project deliverables
• Develop strategies to leverage Health Information Exchange (HIE) data for community health benefit
• Develop strategies with grass roots organizations to build health equity and support vulnerable communities
• Implement strategies to engage employers in support of Gen-H and improve health equity
• Lead collaborative Community Health Needs Assessment in partnership with hospitals and local public health departments in compliance with IRS and Public Health Accreditation Board requirements
• Provide strategic direction and support for THC workforce innovation programs
• Develop and maintain departmental budget
• Ensure that Gen H staff remains compliant with organization’s information security and privacy policies, specifically with respect to community data
• Manage, supervise, and coach department staff members
• Ensure proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization
• Performs other duties as assigned

POSITION REQUIREMENTS

• Proven track record of motivating and bringing together large groups to lead community change
• Experience in managing complex partnerships with multiple organizations
• Five years supervising and managing staff
• Strong knowledge of the community and its fabric of public/private providers of health, wellness, and social service programs and services
• Ability to prioritize, organize, manage, and fulfill expectations pertaining to multiple work streams
• Excellent skills in problem solving, influencing, facilitation, and consensus building
• Excellent writing, presentation, and interpersonal communications skills
• A working understanding of population data sets and analytics
• Experience leading and/or managing large scale projects and funding streams
• Experience with grant writing and grant management
• Must be able to withstand prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times (less than 20% of time)
• Must be able to travel within the Greater Cincinnati region for meetings and events

EDUCATION/CERTIFICATION REQUIREMENTS

• Bachelor’s degree in a related field; Master’s degree preferred
• Large scale project management and facilitation experience

OTHER INFORMATION

Salary range: $95,000-$105,000

Reports to:   Director, Information Security & Infrastructure  

Level/Grade

Professional

Type of Position

Full Time

Hours/Week

40 hours/week; Exempt

GENERAL DESCRIPTION

The Junior Security Analyst will ensure that the information security systems are functioning normally and configured effectively while assisting in the analysis of threats and events. The SA/SE will also be responsible for configuration, management, and monitoring components of the infrastructure. The position will work closely with other technical services staff and have broad responsibilities in a team focused environment.

JOB RESPONSIBILITIES

• Perform hands-on support for a wide range of security technologies such as SIEM, IDS/IPS, HIDS, DLP, malware analysis and protection, content filtering, logical access controls, identity and access management, vulnerability scanners, and forensics.
• Implement and support our computing environment which currently consists of servers, laptops, appliances, desktops and other devices. The current computing environment consists of: highly virtualized server farm of Microsoft Windows and Linux servers, SAN, Cisco network, MS SQL Server, Office 365 and a variety of other systems.
• Provide recommendations on architectural design and continuous improvement methods.
• Ensure all software and hardware are upgraded, legally compliant and supported.
• Ensure security requirements are met as defined by the Director, Information Security & Infrastructure.
• Execution and automation of daily/weekly/monthly reporting.
• Monitor and analyze security alerts and reports and escalate issues to appropriate management.
• Identify system anomalies.
• Collaborate with technology partners and IT management to remediate security vulnerabilities.
• Standard report generation and distribution.
• Connectivity verification and status.
• System resource status checks, RAM/CPU usage etc.
• Storage checks, disk usage and availability.
• Ensure documentation is accurate, up to date and published in an official policy and procedure.
• Ensure cross training & documentation occur in a manner that results in no single point of failure in terms of human knowledge.
• Monitor performance and troubleshoot issues in a 24 x 7 x 365 environment.
• Maintain strong relationships and communications with all key stakeholders.
• Maintain awareness of new and emerging technologies.
• Ensure proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization.
• Other duties as assigned.

POSITION REQUIREMENTS

• Strong understanding of networking concepts
• Understanding of systems logging methods and technologies
• Understanding of SIEM concepts, tools and utilities
• Experience with Cyber Security tools, processes and procedures
• Microsoft Windows administration and active directory
• Cisco infrastructure troubleshooting
• Linux administration and knowledge of CLI
• Strong communication skills
• Ability to author technical documentation
• Excellent customer services skills
• Familiarity with IT security systems
• Prefer experience working in healthcare industry
• Must be able to sit for extended periods of time in front of a computer screen
• Must be able to occasionally (no more than 30% of time) lift or move objects up to 50lbs
• Must be able to climb up to 5ft ladder
• Must be able to crawl under and behind desks to access wiring (no more than 30% of time)
• Strong planning, organization, analytical and troubleshooting skills with ability to work independently

EDUCATION/CERTIFICATION REQUIREMENTS

• Advanced education such as college or technical training resulting in relevant certification.

OTHER INFORMATION

Salary range: $65,000-$75,000

Reports to:   Manager, Analytics

Level/Grade

Professional

Type of Position

Full Time

Hours/Week

40 hrs/week; Exempt

GENERAL DESCRIPTION

The Data Engineer will be responsible for expanding and optimizing our data architecture, as well as optimizing data flow and collection for cross functional teams. The ideal candidate is an experienced data builder and data wrangler who enjoys optimizing data systems and building them from the ground up. The Data Engineer will support our software developers, database administrators, and data analysts on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. This individual must be self-directed and comfortable supporting the healthcare data needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our data architecture to support our next generation of products and data initiatives being built with our new platform from Tibco/IBI.

JOB RESPONSIBILITIES

• Create and maintain optimal healthcare data architecture.
• Assemble large, complex data sets that meet functional/non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Postgres, SQL, and AWS ‘big data’ technologies.
• Build analytics tools within the Tibco/IBI platform that utilize healthcare related data to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics.
• Work with stakeholders including the Executive, Integration, Data and Design teams to assist with data-related technical issues and support their healthcare data infrastructure needs.
• Keep our data separated and secure through multiple data centers and AWS regions.
• Create data tools for analytics and data visualization team members that assist them in building and optimizing our products into an innovative industry leader.
• Documentation of technical design structure, instructions, and manuals.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Ensure proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization.
• Other duties as assigned

POSITION REQUIREMENTS

• 5+ years of experience in a Data Engineer role.
• Advanced working PostgresSQL and MS-SQL knowledge, experience working with relational databases, query authoring as well as working familiarity with a variety of databases.
• Experience building and optimizing healthcare architectures and data sets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Successful history of manipulating, processing, and extracting value from large, disconnected datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Strong project management and organizational skills.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Experience using the following software/tools:
• Big data tools: Hadoop, Spark, Kafka, etc., preferred.
• Omni-HealthData Platform/Tibco/IBI WebFocus/iWay and their data management tools
• Healthcare EMR’s such as Epic
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
• Ability to cultivate positive working relationships with customers and coworkers.
• Must be able to sit for extended periods of time in front of a computer screen.
• Must be able occasionally lift or move objects up to 15lbs.

EDUCATION/CERTIFICATION REQUIREMENTS

• Degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field

OTHER INFORMATION

Salary range: $75,000-$90,000

Reports to:    Chief Information Officer/SVP, Informatics

Level/Grade

Leadership

Type of Position

Full Time

Hours/Week

40 hrs/week; exempt

GENERAL DESCRIPTION

The Health Collaborative (THC) offers numerous products and services that support the healthcare community and its customers. Many of those products are technical solutions that range from routing patient results to doctors/providers, to provider portals, and real-time dashboards & alerts.

The Director, Technical Services is responsible for providing leadership, technical guidance, and process management to the technical services teams.  This individual will provide oversight of all integration, data management, application build, dashboard, and BI functions for the organization and its customers.  This role involves both internal operational management (processes, staffing, skillsets, development, and mentoring) as well as customer-facing responsibilities.

As part of the organization’s leadership team, this individual will also be involved in managing and guiding the business including strategic planning, driving solutions to help support and advance THC’s customers and working cooperatively with other Directors and staff to operationalize the work and continue to grow the business.

JOB RESPONSIBILITIES

•  Direct oversight and management of a small technical team of analysts, application engineers, and data scientists
• Budget authority for the department and assisting in the breakdown of costs as they relate to service line P&Ls
• Provide technical guidance and direction for the team and the organization
• Build a strong, cohesive team along with mentoring and development
• Responsible for the application build process/cycles for both new application features/enhancements as well as break fix
• Support service lines with appropriate application capabilities to continue to grow each product offering
• Take an active role in planning upcoming key Committee meetings, events, and presentations
• Assist in the overall identification and planning of long range operational and strategic initiatives including creating draft schedules, staffing needs, and financial needs
• Ensure proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization
• Other duties as assigned

POSITION REQUIREMENTS

• Strong leadership skills directly managing technical teams and influencing colleagues
• Experience with healthcare and healthcare data (HL7, CCD-A, FHIR, etc.) strongly preferred
• Experience with real-time, transactional data integration and/or enterprise service bus (ESB) type technologies
• Experience with data and data management tools including processes for ETL, normalization, and QA
• Experience with application/web development, dashboards, and UI/UX
• Demonstrated effective interaction with senior-level executives
• Excellent verbal and written communication skills
• Experience with organizing activities/tasks and process improvement
• Must be able to withstand prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

EDUCATION/CERTIFICATION REQUIREMENTS

• Bachelor’s degree in a technical, computer science or related field; Master’s degree preferred
• Minimum 3-5 years of related experience (application development, supervising teams, etc.), preferably in non-profit or healthcare vertical

OTHER INFORMATION

Salary range: $110,000-$120,000

Reports to: Director of EPMO & Customer Experience

Level/Grade

Professional

Type of Position

Full Time

Hours/Week

40 hrs./week; exempt

GENERAL DESCRIPTION

The Technical Project Manager, Healthcare, is responsible is responsible for successful project delivery by providing direct coordination of cross functional project coordination and task management efforts that impact project goals, milestones, deliverables, budget throughout all phases of the project. This position is responsible for documenting project requirements, adhering to the project schedule, and ensuring the input is received from the correct business venues. The Technical Project Manager must have the ability to identify solution options to be agreed upon by project stakeholders and must maintain effective communication skills throughout all phases of the project. The role requires strong leadership, creative problem solving, thoughtful analysis and curiosity to pursue the interesting, without being distracted by the unimportant.

JOB RESPONSIBILITIES

• Plan, execute, and deliver project initiatives in both technical and non-technical disciplines.
• Assist in the development of key documents, including but not limited to grants, contracts, business associate agreements, and data use agreements.
• Acts as an advocate for change, may require influencing others to see the value in project, including managing interpersonal sensitivities and articulating the strategic view to ensure project alignment.
• Develop and maintain project artifacts including but not limited to contracts, charters, schedules, requirements, budgets, test plans, training plans.
• Proactively lead project and/or business activities by setting direction, creating project plans, defining timelines, identifying key milestones, and identifying resources needed on selected project(s)
• Facilitate sessions to develop requirements, determine solutions and resolve issues working with various business, customer, and IT partners.
• Identify gaps and recommend enhancements related to new and/or existing functionality, products, services, and workflows based on broad view of the organization.
• Identify issues that may stall project and address them by either resolving the issue or creating an alternative solution.
• Identify staffing needs to ensure and balance the availability of the required skills and competencies across project and program teams within the project portfolio.
• Tracks progress and communicates project(s) status on a regular basis to all parties involved.
• Solicit and evaluate internal and external customer feedback to enhance continuous quality improvement.
• Builds communication plans for implementation to ensure all involved parties (upstream/downstream) are informed of next steps for completion.
• Acts as an advocate for change, may require influencing others to see the value in project, including managing interpersonal sensitivities and articulating the strategic view to ensure project alignment.
• Partner with Informatics leadership to gain alignment on roadmap and talk through impact to technical teams (staffing/skillset); understand dependencies or roadblocks to projects; incorporate technical vision and strategy into overall business roadmap.
• Maintain awareness of new and emerging healthcare technologies and the potential for application.
• Ensure proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization.
• Other duties as assigned.

POSITION REQUIREMENTS

• Must have experience in implementation of healthcare technology, preferably with some experience in clinical, hospital and ambulatory areas.
• Self-starter with excellent problem solving, analytical and organizational skills.  Collaborates well with all levels of internal and external resources, ability to work directly with executives, end users and consultants.  Must be able to handle many responsibilities at once with priorities. Must be able to ensure consistent performance without supervision.
• Strong leadership and change management skills – previous management experience required.
• Demonstrated commitment to values of integrity, customer service, innovation, and collaboration/teamwork required.
• Demonstrated comprehensive experience leading and managing the planning, developing, testing, and implementing of software application changes.
• Possess good understanding in the areas of programming, database design, and system architectures.
• Ability to work well with staff members from multiple disciplines and varying degrees of technical and healthcare experience.
• Ability to work in fluid fast-paced environment and remain detail-oriented.
• Ability to manage projects of varying technical requirements and knowledge.
• Must have excellent communication and presentation skills, both verbal and written.
• Strong Project Management experience with system implementations related to claims.
• Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
• Experience in contract development, negotiation, and execution.
• Exposure to traditional and modern data formats such as: HL7 2.x, C-CDA (CCD, QRDA, etc.), JSON, XML, Text, API, etc.
• Exposure to one or more leading business intelligence tools such as: MS SQL Server Platform, Tableau, SAP Business Objects, SAS, etc.
• Exposure to one or more leading data manipulation tools such as: MirthConnect, Perl, Python, MS SQL Server, Postgres etc.
• Must be able to sit for extended periods of time in front of a computer screen

EDUCATION/CERTIFICATION REQUIREMENTS

• Bachelor's degree preferably in Computer Science, Information Systems, Business Administration or related field or equivalent experience.
• Minimum of 5 years of formal project leadership in various life-cycle management methodologies.
• PMP certification and Agile experience preferred.
• Proficiency in LEAN methodology and application
• Must be proficient in Microsoft applications (i.e., Microsoft Excel, Access, Word, PowerPoint, Visio, Teams) and project planning software.
• 5-7 years’ experience in the Healthcare industry preferred.

OTHER INFORMATION

 Salary range: $75,000-$90,000

Reports to:    Director of EPMO & Customer Experience 

Level/Grade

Professional

Type of Position

Full Time

Hours/Week

40 hrs/week; Exempt

GENERAL DESCRIPTION

The Project Manager, Healthcare Claims, is responsible for leading, and ensuring cross-team coordination for healthcare claims related projects encompassing multiple teams and applications. The Project Manager must have the ability to identify solution options to be agreed upon by project stakeholders and must maintain effective communication skills throughout all phases of the project. The role requires strong leadership, creative problem solving, thoughtful analysis and curiosity to pursue the interesting, without being distracted. The individual in this role will be expected to collaborate with and lead projects that span various departments and execution on key deliverables and milestones to generate the highest level of value and success to The Health Collaborative and its customers.    

JOB RESPONSIBILITIES

• Plan, execute, and deliver project initiatives in both technical and non-technical disciplines.
• Assist in the development of key documents, including but not limited to grants, contracts, business associate agreements, and data use agreements.
• Performing risk assessments, requirements planning and management, and developing business requirements documents. 
• Develop and maintain reporting procedures and monitor performance in project control activities; prepare and distribute reports related to project activities, general project management, and financial issues.
• Maintain strong relationships and communications with all key stakeholders.
• Managing and coordinating the vendor relationships that support the technology infrastructure and environment for the organization, ensuring they meet service level agreements.
• Facilitate the engagement of the project team, stakeholder, and subject matter experts in development of project items including project schedules based on scope, plan for deliverables and team member assignments.
• Directs and coordinates activities related to the design, development and implementation of system enhancements and modifications.
• Coordinates across multiple teams, both internal and external, to facilitate timely and quality implementations of IT initiatives, small and large.
• Identify staffing needs to ensure and balance the availability of the required skills and competencies across project and program teams within the project portfolio.
• Partner with Informatics leadership to gain alignment on roadmap and talk through impact to technical teams (staffing/skillset); understand dependencies or roadblocks to projects; incorporate technical vision and strategy into overall business roadmap.
• Maintain awareness of new and emerging healthcare technologies and the potential for application.
• Ensures proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization.
• Other duties as assigned.

POSITION REQUIREMENTS

• Must have experience in Healthcare claims implementations.
• Self-starter with excellent problem solving, analytical and organizational skills.  Collaborates well with all levels of internal and external resources, ability to work directly with executives, end users and consultants.  Must be able to handle many responsibilities at once with priorities. Must be able to ensure consistent performance without supervision.
• Strong leadership and change management skills – previous management experience required.
• Demonstrated commitment to values of integrity, customer service, innovation, and collaboration/teamwork required.
• Demonstrated comprehensive experience leading and managing the planning, developing, testing, and implementing of software application changes.
• Possess good understanding in the areas of programming, database design, and system architectures.
• Ability to work well with staff members from multiple disciplines and varying degrees of technical and healthcare experience.
• Ability to work in fluid fast-paced environment and remain detail-oriented.
• Ability to manage projects of varying technical requirements and knowledge.
• Must have excellent communication and presentation skills, both verbal and written.
• Strong Project Management experience with system implementations related to claims.
• Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
• Experience in contract development, negotiation, and execution.
• Exposure to traditional and modern data formats such as: HL7 2.x, C-CDA (CCD, QRDA, etc.), JSON, XML, Text, API, etc.
• Exposure to one or more leading business intelligence tools such as: MS SQL Server Platform, Tableau, SAP Business Objects, SAS, etc.
• Exposure to one or more leading data manipulation tools such as: MirthConnect, Perl, Python, MS SQL Server, Postgres etc.
• Must be able to sit for extended periods of time in front of a computer screen

EDUCATION/CERTIFICATION REQUIREMENTS

• Bachelor's degree preferably in Computer Science, Information Systems, Business Administration or related field or equivalent experience.
• Minimum of 5 years of formal project leadership in various life-cycle management methodologies.
• PMP certification and Agile experience preferred
• Proficiency in LEAN methodology and application
• Must be proficient in Microsoft applications (i.e., Microsoft Excel, Access, Word, PowerPoint, Visio, Teams) and project planning software.
• 5-7 years’ experience in the Healthcare industry preferred.

OTHER INFORMATION

 Salary range: $75,000-$90,000

Reports to:    Data Management Team Lead

Level/Grade

Professional

Type of Position

Full Time

Hours/Week

40 hrs/week; Exempt

GENERAL DESCRIPTION

JOB RESPONSIBILITIES

• Software installation and Maintenance: The DBA deploys the operating system for the database server, installs software and configures it for use. Updates, patches, and on-going maintenance software as required. The DBA handles the transfer of data from the existing system to the new platform.
• Data Extraction, Transformation, and Loading (ETL): Efficiently import large volumes of data that have been extracted from multiple systems and sources into a data warehouse environment.
• Specialized Data Handling:  Data sets may contain unstructured data types such as images, documents, or sound and video files.
• Database Backup and Recovery: Create backup and recovery plans and procedures based on industry best practices.
• Security: Maintain secure environment and be able to examine audit logs.
• Authentication: Control access and permissions to restricted information.
• Capacity Planning: Determine growth rates of data in storage and plan for storage needs.
• Performance Monitoring: Monitoring databases for performance issues.
• Database Tuning: Monitoring and adjusting for peak database performance.
• Troubleshooting: DBAs may be on call for troubleshooting.
• Ensures proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization.
• Other duties as assigned.

POSITION REQUIREMENTS

• Knowledge of database structure languages, such as SQL or SQL/PSM
• Experience with ETL tools such as Microsoft Data Tools or Clover
• Experience with AWS
• Proficient in PostgreSQL and Microsoft SQL
• Programming language such as JavaScript, Python, C#
• Extracting and/or loading data
• Knowledge of IT security best practices
• Setting up cybersecurity measures
• Experience with server installation and maintenance
• Ensuring all hardware and software are updated (follow monthly patch schedule)
• Authenticating data – ensure updates are compatible with existing processes/databases
• Monitoring the performance of hardware and software
• Configuring servers and databases
• Ethically handling private data, including healthcare data (HIPAA, HITRUST)
• Knowledge of database design and theories
• Ability to work with data architects and other IT specialist to set up, maintain and monitor data networks
• Familiarity with database management best practices
• Experience with a variety of computer information systems
• Excellent attention to detail
• Problem-solving and critical thinking
• Ability to explain complex ideas in simple terms
• Good multitasking abilities
• At least 5 years of experience in the healthcare IT industry (provider, payer, consulting, etc)
• Expertise & 2+ years’ experience with either claims data warehousing/reporting or clinical data warehousing/reporting
• Proven ability to contribute to, communicate, and execute a technology vision
• Strong planning, organization, analytical and troubleshooting skills
• Ability to cultivate positive working relationships with customers and coworkers

EDUCATION/CERTIFICATION REQUIREMENTS

 Bachelor’s degree required or equivalent experience.   Master’s degree in a complimentary business degreed program is a plus (business, informatics, MIS, engineering, healthcare administration, etc.)

Salary range: $85,000-$100,000

Reports to: Senior Manager, Technical Support Services

Level/Grade

Professional

Type of Position

Full Time

Hours/Week

40 hrs./week; non-exempt

GENERAL DESCRIPTION

The Technical Support Analyst provides technical support to external customers across a broad set of technology applications and services. The analyst will accept ownership for effectively solving customer issues, documenting customer interactions in approved platforms, and following approved processes and workflows. This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills. The successful candidate will be a highly motivated, self-starter, who has a passion for excellence and values integrity, innovation, and success.

JOB RESPONSIBILITIES

• Provide technical support to external customers.
• Respond to requests for technical assistance via phone, email, and other supported methods.
• Identify customer requirements, clarify information, research issues, and provide solutions and/or alternatives.
• Maintain strong relationships with customers and key stakeholders.
• Identify critical issues and escalate when needed.
• Log all customer interactions in approved platforms.
• Collaborate with other team members in the testing of new releases.
• Stay current with system information and maintain awareness of new and emerging healthcare technologies.
• Ensure documentation is accurate and up to date.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Identify trends in continuing hardware, software, or systems problems.
• Cross train with second level support to assist as backup when needed.
• Ensure proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization.
• Other duties as assigned.

POSITION REQUIREMENTS

• Ability to develop an extensive working knowledge of the supported products and services.
• Ability to communicate professionally by phone and email.
• Excellent active listening skills
• Ability to adapt to personality types and maintain customer focus.
• Ability to multi-task, set priorities and manage time effectively.
• Ability to cultivate positive working relationships with customers and coworkers.
• Ability to effectively communicate technical information in non-technical terms.
• Ability to effectively organize and maintain customer data.
• Strong attention to detail.
• Strong planning, organization, analytical and troubleshooting skills.
• Experience diagnosing problems with software products.
• Proven ability to analyze and solve technical problems.
• Ability to quickly learn new software, adapt to changing requirements and customer requests.
• Advanced knowledge of various web browsers and using web-based applications.
• Advanced knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Experience using a case management tracking application preferred (Salesforce experience a plus).
• Knowledge and experience of customer service practices.
Previous experience working in health care industry, specifically in IT, is a plus.

EDUCATION/CERTIFICATION REQUIREMENTS

• Associates Degree or equivalent work experience is required

OTHER INFORMATION

 Salary range: $40,000-$50,000

Reports to: Director, Operations

Level/Grade

Professional

Type of Position

Full Time

Hours/Week

40 hrs./week; exempt

GENERAL DESCRIPTION

The Integration Analyst will be responsible for design, implementation, workflow optimization, integration, interface development, and issue resolution related to health care-based integration solutions. This position will work closely with multiple departments and other technical services staff and have broad responsibilities including managing and completing technical projects in a team focused environment. This position requires expertise in a broad set of technologies and responsibilities all focused on delivering high quality service to customers. Second tier support is also a key component to this position.

JOB RESPONSIBILITIES

• Analyze, design, develop and maintain HL7 interfaces.
• Develop technical solutions compliant with scope.
• Develop and conduct testing plans and procedures based upon system recommendations.
• Ensure accuracy and understanding of operational processes to identify true end to end testing for optimal results.
• Monitor performance and troubleshoot issues in a 24 x 7 x 365 environment.
• Maintain existing real time data integration operations including bug fixes and functionality requests.
• Collaborate with team members to understand business goals and requirements and compile datasets for projects from data ingestion to analysis, and reporting.
• Apply technical expertise along data and analytics process, proficient in handling  ingestion, transformation, and analysis of data.
• Ensure cross training & documentation occur in a manner that results in no single point of human failure.
• Work with support services to develop appropriate procedures to monitor the interfaces and ensure optimum system performance.
• Contribute to the overall system architecture and long-term technology vision for the organization.
• Maintain awareness of new and emerging healthcare technologies.
• Ensure proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization.
• Other duties as assigned.

POSITION REQUIREMENTS

• 2+ years in a similar role with similar responsibilities as above or other relevant experience. Knowledge and experience in healthcare is a plus.
• 2+ working with Microsoft Office products.
• Good technical knowledge of current interface and interoperability tools, standards, and principles.
• Experience with healthcare standards pertaining to electronic healthcare transactions (HIPAA, HL7, IHE, CCDA, XML, JSON, FHIR).
• Fundamental knowledge of network protocols TCP/IP, SNA, FTP, HTTP, Webservices, SMTP, JDBC and ODBC for connectivity.
• Experience with relational database technologies (MySQL, PostgreSQL, MSSQL, etc.)
• Experience in programming and object-oriented design (JavaScript, Python, Java, HTML, CSS, etc.).
• Fundamental understanding from applied experience of Project Management, Software Development Life Cycle (SDLC) and QA Methodology.
• Strong planning, organization, analytical and troubleshooting skills.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Excellent people skills with a customer service-oriented approach, and a focus on building relationships with the client and project team.
• Ability to effectively communicate technical information in non-technical terms.
• Ability to work independently as well as with a team in a fast-paced environment. Includes the ability to be flexible to meet project priorities, work under pressure and balance competing demands.
• Ability to generate and communicate innovative ideas to improve processes and create efficiencies in business-friendly and user-friendly language.
• Perform on call duties.
• Occasional evening and weekend work to meet deadlines.
• Must be able to sit for extended periods of time in front of a computer screen.

EDUCATION/CERTIFICATION REQUIREMENTS

• Bachelor’s degree or equivalent experience.

OTHER INFORMATION

Salary range: $75,000-$90,000

Disclaimer:Nothing in this job description restricts the company’s right to assign responsibilities to this job at any time as critical features of this job are subject to change any time.

The Health Collaborative is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, and qualifying veterans. In order to comply with governmental reporting requirements, we request that you supply the information below. This information is voluntary and will in no way effect the processing of your application or your consideration for employment.

Reports to:    Director of EPMO & Customer Experience 

Level/Grade

Professional

Type of Position

Full Time

Hours/Week

40 hrs/week; Exempt

GENERAL DESCRIPTION

The Project Manager, Healthcare Claims, is responsible for leading, and ensuring cross-team coordination for healthcare claims related projects encompassing multiple teams and applications. The Project Manager must have the ability to identify solution options to be agreed upon by project stakeholders and must maintain effective communication skills throughout all phases of the project. The role requires strong leadership, creative problem solving, thoughtful analysis and curiosity to pursue the interesting, without being distracted. The individual in this role will be expected to collaborate with and lead projects that span various departments and execution on key deliverables and milestones to generate the highest level of value and success to The Health Collaborative and its customers.    

JOB RESPONSIBILITIES

• Plan, execute, and deliver project initiatives in both technical and non-technical disciplines.
• Assist in the development of key documents, including but not limited to grants, contracts, business associate agreements, and data use agreements.
• Performing risk assessments, requirements planning and management, and developing business requirements documents. 
• Develop and maintain reporting procedures and monitor performance in project control activities; prepare and distribute reports related to project activities, general project management, and financial issues.
• Maintain strong relationships and communications with all key stakeholders.
• Managing and coordinating the vendor relationships that support the technology infrastructure and environment for the organization, ensuring they meet service level agreements.
• Facilitate the engagement of the project team, stakeholder, and subject matter experts in development of project items including project schedules based on scope, plan for deliverables and team member assignments.
• Directs and coordinates activities related to the design, development and implementation of system enhancements and modifications.
• Coordinates across multiple teams, both internal and external, to facilitate timely and quality implementations of IT initiatives, small and large.
• Identify staffing needs to ensure and balance the availability of the required skills and competencies across project and program teams within the project portfolio.
• Partner with Informatics leadership to gain alignment on roadmap and talk through impact to technical teams (staffing/skillset); understand dependencies or roadblocks to projects; incorporate technical vision and strategy into overall business roadmap.
• Maintain awareness of new and emerging healthcare technologies and the potential for application.
• Ensures proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization.
• Other duties as assigned.

POSITION REQUIREMENTS

• Must have experience in Healthcare claims implementations.
• Self-starter with excellent problem solving, analytical and organizational skills.  Collaborates well with all levels of internal and external resources, ability to work directly with executives, end users and consultants.  Must be able to handle many responsibilities at once with priorities. Must be able to ensure consistent performance without supervision.
• Strong leadership and change management skills – previous management experience required.
• Demonstrated commitment to values of integrity, customer service, innovation, and collaboration/teamwork required.
• Demonstrated comprehensive experience leading and managing the planning, developing, testing, and implementing of software application changes.
• Possess good understanding in the areas of programming, database design, and system architectures.
• Ability to work well with staff members from multiple disciplines and varying degrees of technical and healthcare experience.
• Ability to work in fluid fast-paced environment and remain detail-oriented.
• Ability to manage projects of varying technical requirements and knowledge.
• Must have excellent communication and presentation skills, both verbal and written.
• Strong Project Management experience with system implementations related to claims.
• Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
• Experience in contract development, negotiation, and execution.
• Exposure to traditional and modern data formats such as: HL7 2.x, C-CDA (CCD, QRDA, etc.), JSON, XML, Text, API, etc.
• Exposure to one or more leading business intelligence tools such as: MS SQL Server Platform, Tableau, SAP Business Objects, SAS, etc.
• Exposure to one or more leading data manipulation tools such as: MirthConnect, Perl, Python, MS SQL Server, Postgres etc.
• Must be able to sit for extended periods of time in front of a computer screen

EDUCATION/CERTIFICATION REQUIREMENTS

• Bachelor's degree preferably in Computer Science, Information Systems, Business Administration or related field or equivalent experience.
• Minimum of 5 years of formal project leadership in various life-cycle management methodologies.
• PMP certification and Agile experience preferred
• Proficiency in LEAN methodology and application
• Must be proficient in Microsoft applications (i.e., Microsoft Excel, Access, Word, PowerPoint, Visio, Teams) and project planning software.
• 5-7 years’ experience in the Healthcare industry preferred.

OTHER INFORMATION

 Salary range:  $90,000-$110,000