Job Details

Domestic Violence Shelter Manager
Apr 28, 2021 Shelter Manager 2021-773.docx
YWCA Greater Cincinnati
Full Time

Job Description

YWCA USA is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen communities. YWCA has been at the forefront of the most pressing social movements for more than 150 years — from voting rights to civil rights, from affordable housing to pay equity, from violence prevention to health care reform. Today, we combine programming and advocacy in order to generate institutional change in three key areas: racial justice and civil rights, empowerment and economic advancement of women and girls, and health and safety of women and girls. YWCA Greater Cincinnati was founded in 1868 and was the fifth YWCA association in the United States.

YWCA Greater Cincinnati is looking for a passionate, dedicated and committed candidate to join our team as the Domestic Violence Shelter Manager.


The DV Shelter Manager is responsible for daily oversight of House of Peace (Clermont County) and Domestic Violence Shelter (Hamilton County), by maintaining a trauma informed shelter environment for victims of domestic violence, ensuring high quality service delivery and overseeing facility operation.


  • Fosters team service-delivery approach among all staff through modeling, group and individual supervision, team meetings and team trainings.
  • Serves as member of supervisory on-call team in order to provide support to staff and respond to resident/shelter needs after-hours and on the weekend.
  • Is responsible for meeting outcomes relative to client safety, income, housing, house count, length of stay, etc.
  • Completes and maintains all appropriate reporting and documentation including but not limited to: Hotline calls, client daily activity, incident reporting, shelter entry/exit, data collection and outcome tracking.
  • Maintains program budget in conjunction with the Assistant and Senior Director.
  • Maintains communication with all staff regarding shelter programming, operations and issues.
  • Conducts regular bi-weekly supervision and team meetings.
  • Attends relevant training, staff meetings, management team meetings and case reviews to ensure trauma informed care, shelter operations and continued professional development.
  • Ensures program compliance with local, state and federal mandates.
  • Maintain an environment of continuous improvement and innovation in domestic violence service delivery.
  • Provides training and coaching on service delivery.
  • Conducts quality control on hotline, shelter and court advocacy practices.
  • Facilitate the Clermont and Hamilton Collaboration Board meetings.
  • Represents shelter and shelter services to other service providers.
  • Represent programs on committees and through participation in special projects as assigned.
  • Fostering positive rapport, abreast of case progress and intervenes in client crisis situations.
  • Supervises staff use of Paylocity, the organization’s time clocking and payroll system.
  • Other duties as assigned by the Assistant and Senior Director

Budget Responsibility

  • Monitors spending related to transportation and client assistance funds.
  • Ensures spending in the areas of food, household and other supplies stays within budget.
  • Tracks and turns in all purchase receipts and order invoices.
  • Review and understand grant spending.

Key Relationships

  • Interacts with shelter advocates and staff shelter residents, court advocacy staff and clients, Assistant Director, Senior Director, co-workers, volunteers, interns, other social service providers, donors and community members.



  • Bachelor’s degree in Human Service or related field.
  • Master’s degree in Social Work or related field preferred with license or license eligibility.
  • Experience in social service delivery and supervision with high level of working knowledge around the dynamics of domestic violence and trauma informed care.
  • Experience in residential settings.


  • LSW preferred not required.

Skills/Specialized Knowledge/Abilities

  • Political and social sensitivity
  • Ability to multi-task and prioritize in crisis-oriented conditions. · Excellent written and verbal communication skills.
  • Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.
  • Ability to maintain highest confidentiality standards according to social service best practices, relevant licensing mandates and policies of the YWCA Greater Cincinnati.
  • Ability to maintain location confidentiality and confidentiality of all past, current and future clients/residents/hotline callers.
  • Ability to reflect the YWCA mission to empower women and eliminate racism in work performance.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.

The YWCA Greater Cincinnati provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Contact Details

Brooke Warren
YWCA Greater Cincinnati