Date Posted Title Company Type Description  
Aug 31, 2020 Campaign Coordinator Lighthouse Youth & Family Services Full Time Lighthouse is seeking an enthusiastic, results-driven professional to provide administrative and project management assistance related to the planning and execution of our New Beginnings Capital Campa Details
Jessica Wabler

Lighthouse Youth & Family Services

jwabler@lys.org

5134877101

670 Full Link


Full Time

Lighthouse is seeking an enthusiastic, results-driven professional to provide administrative and project management assistance related to the planning and execution of our New Beginnings Capital Campaign. This is a full-time position working Monday through Friday from 9 a.m to 5 p.m. Lighthouse is committed to the professional growth of all our team members; when this campaign concludes, career advancement opportunities will be available for the right candidate.
 
The Campaign Coordinator is a member of Lighthouse’s Development Team, which is responsible for strategically driving growth of donated revenue for operations, endowment, and capital building programs through a comprehensive fundraising program that meets and exceeds annual and long-term financial goals.
 
The campaign coordinator plays a primary role in coordinating and supporting the organization’s efforts to execute a successful capital campaign. This position works closely with all members of the Development Team and the organization’s President and CEO in an environment dedicated to advancing the mission of the organization.
 
Essential Functions:
  1. Implement the day-to-day activities related to the planning and execution of a successful fundraising campaign for the purchase and renovation of a new facility.
  2. Support the committee members, campaign volunteers, board members, employees, and others in all aspects of campaign planning and implementation.
  3. Schedule and support campaign committee meetings, including producing campaign committee communications, meeting agendas, reports, dashboards, and meeting minutes.
  4. Provide the support needed to see the creation of campaign materials, solicitation kits, brochures, audiovisuals, news releases, and giving opportunities through to completion.
  5. Research and identify corporate, foundation, and individual prospects.
  6. Ensure that all prospects, donors, gifts, pledges, visit reports, and notes are entered into the database accurately and in a timely manner. Maintain prospect lists. Enter planned asks and proposal information. Create and track action items, and follow up to ensure their completion.
  7. Monitors progress monthly against goals and prepares reports and dashboards for the Vice President, Development & Grants.
  8. Assists in planning and coordinating campaign events which includes cultivation events, stewardship events, public relations events, and the grand opening celebration.
Qualifications:
  1. Bachelor’s degree in relevant discipline.
  2. At least two years professional experience demonstrating progressive responsibilities in a corporate administrative environment, public relations, communications, nonprofit development, or a related field.
  3. Experience using a CRM or donor database, preferably Raiser’s Edge.
  4. Excellent computer skills, including all Microsoft Office Suite programs, as well as ability to learn and adapt to new systems with minimal guidance.
Why work for Lighthouse:
  • Rewarding career - make a difference in the lives of youth!
  • Work for a diverse, seasoned, and well-respected agency
  • Engaged Leadership Team
  • Competitive salary
  • Generous Paid Time Off (PTO)
  • Paid Holidays
  • Medical and other health insurance offerings, including company paid life and long term disability insurance
  • 401k Retirement Plan including company match
  • Tuition reimbursement
  • Employee Assistance Program
  • Engaging Wellness Program
  • Paid Employee Leave Options (Parental, FMLA, Bereavement, Jury Duty)
  • Paid training and professional development opportunities
  • Referral Bonus Program
  • Casual dress

 Click Here to Apply

Aug 6, 2020 Climate Policy Lead Green Umbrella Full Time Green Umbrella seeks a Climate Policy Lead to help local governments prepare their communities for transformations in transportation, energy, and climate, while protecting their most vulnerable p Details
Ryan Mooney-Bullock

Green Umbrella

jobs@greenumbrella.org


667 Full Link



Full Time

Green Umbrella seeks a Climate Policy Lead to help local governments prepare their communities for transformations in transportation, energy, and climate, while protecting their most vulnerable populations from the harmful effects of pollution, flooding, and heat.

Green Umbrella leads collaboration, incubates ideas, and catalyzes solutions that create a resilient, sustainable region for all.  We envision a vibrant community where sustainability is woven into our ways of life. Our systems-level work has the goal of improving the health of our region's people, climate, and landscape. We do this by convening collective impact teams in four areas: People, Policy, Built Environment and Landscape.

The Policy Lead will launch and lead the Policy Impact Area work identified by the organization as a priority in its 2019 strategic plan. The vision is for local governments across our region to reduce their climate footprint and improve their resiliency by using natural systems. The position will facilitate collaboration among government leaders, who are often challenged by a lack of resources and time, to adopt proven solutions and smart development practices that will improve the quality of life in their communities. This role will involve convening a set of Impact Teams made up of local elected officials, community advocates and other relevant partners. Initial categories for these teams are Energy, Land Use and Ecosystem Services, and Transportation.

This position is made possible thanks to funding from the Murray and Agnes Seasongood Good Government Foundation and the Kroger Zero Hunger | Zero Waste Foundation.

Job Logistics

This full-time position will start in October 2020. The Policy Lead will work remotely, with the option of scheduling time in the office, and occasional staff meet-ups until resuming in-office work is deemed safe. Eventually they will attend meetings across the 10-county region Green Umbrella serves and must be able to travel accordingly.

 

See associated website link or PDF for complete posting. 

Sep 17, 2020 Digital Designer United Way of Greater Cincinnati Full Time The Digital Designer will contribute to the artistic and creative direction of United Way of Greater Cincinnati (UWGC) by designing collateral and assets that affectively tell United Way’s story Details
Pam Haney

United Way of Greater Cincinnati

pam.haney@uwgc.org

5137627197

674 Full Link



Full Time

The Digital Designer will contribute to the artistic and creative direction of United Way of Greater Cincinnati (UWGC) by designing collateral and assets that affectively tell United Way’s story across print, digital and experiential mediums. Ensure consistency of brand across all visual elements. 

 

KEY AREAS OF RESPONSIBILITY: 

  • Design collateral and assets that affectively tell United Way’s story across print, digital and experiential mediums.
  • Help create websites, product graphics, web logos, social media graphics and banners, static and rich banner ads, email templates and more digital design products.
  • Conceptualize, design and lay out brochures, invitations, advertising, manuals, reports, newsletters and other print and web marketing collateral materials. 
  • Help establish a process for creative development that starts with strategic requirements, leverages customer insights, timely reviews from stakeholders, and effective collaboration across the entire design organization.
  • Develop and execute creative design concepts across print and digital platforms to communicate brand and key messaging across all communication platforms.
  • Ensure adherence to UWGC brand stewardship guidelines. Create and maintain templates and other tools for staff use in support of stewardship.
  • Collaborate with key stakeholders to set the strategy of how creative brings the brand to life and use this strategy to guide priorities and output.
  • Use own original and creative thinking to develop concepts and finished design solutions from rough ideas, and present creative concepts to internal clients.
  • Partner closely with Marketing Team and other departments/teams to build a consistent brand experience across multiple marketing touch-points and audience.
  • Provide design support to other business lines to create product graphics, infographics, logos, identity design or other similar offline graphics.
  • Provide creative/design consultation to UWGC internal customers. Works within marketing team to coordinate production timelines.
  • Help lead in the development of all organizational campaign materials, major giving and individual engagement collateral.
  • Help direct photography and video creation to align with creative direction.
  • Help track, measure and report all digital results and outcomes, including SEO analytics.
  • Work collaboratively with Content team to effectively deliver key messages to key audiences.
  • Utilize and demonstrate knowledge of current trends in color, technology, E-communication and experience to develop unique design solutions. 

 

MINIMUM QUALIFICATIONS:  

  • Bachelor’s degree or equivalent and commensurate skills.
  • Two plus years of art/creative direction, design, multimedia experience.
  • Advanced computer skills, including experience with Microsoft office products (specifically Outlook, Word, Excel, PowerPoint), required.
  • Competency in Adobe Creative Suite and other design platforms for print and digital, web development, HTML and CSS experience required. 
  • Creative portfolio of results-oriented work that shows a diversity of experience across both online and offline media, including video and motion graphics development and infographics.
  • Photography/photo direction experience preferred .     
  • Willingness to be hands-on in collateral design layout, event assets and creative/design support.  
  • Human-centric approach to design that evokes trust, collaboration and innovation.
  • Experience building a brand in multiple markets, keeping in mind cultural differences across audiences.
  • Understanding of printing processes.
  • Excellent written and verbal communication skills.
  • Ability to work cooperatively and flexibly as part of a team.
  • Ability to understand and manage priorities.
  • Ability to work under deadline pressure and manage multiple projects simultaneously.
  • Ability to listen effectively and solicit information from others.
  • Demonstrated project management skills, including the ability to balance multiple projects in varying degrees of implementation and understand and manage priorities.
  • Strategic thinking and ability to apply marketing/communications tactics to broad organizational strategies required.
  • Ability to work independently while keeping management informed of progress .
  • Ability to be discreet and maintain confidentiality.
  • Ability to work a flexible schedule that could include night, weekend and event hours.
  • Occasional local travel to events within the regional area.
  • Ability to lift up to 20 pounds. 

COMPETENTCIES: Digital and print design, Technologically proficient, Deadline production, Organizational and strategic planning, Creativity, Marketing, Relationship building, Collaboration, Accountability to team and self, Time/Project management, Measurable impact, Leadership, Initiative

Applicants should apply by Friday, October 2, 2020 via the link below: 

http://www.uwgc.org/about-us/careers?gnk=job&gni=8a78859e7475f4d7017492d3ec8246b5&gns=Leadership+Council 

UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion

Sep 11, 2020 Director, Government Relations United Way of Greater Cincinnati Full Time United Way of Greater Cincinnati (UWGC), has an immediate opening for a Director, Government Relations. The qualified candidate will direct all aspects of United Way’s government relations activ Details
Pam Haney

United Way of Greater Cincinnati

pam.haney@uwgc.org

513-762-7197

672 Full Link



Full Time

United Way of Greater Cincinnati (UWGC), has an immediate opening for a Director, Government Relations. The qualified candidate will direct all aspects of United Way’s government relations activities and manage risk related to public policies. Develop, monitor and maintain UWGC’s relationships at the local, state and federal levels. Supervise all staff interactions with public officials and public policy. Direct engagement of donors, volunteers and agency partners in advocacy in order to bring about systems change to achieve our mission. Support donor policy engagement to deepen relationships with UWGC. Create collaborative advocacy partnerships and communicate how public systems impact United Way’s work and mission. 

Key Areas of Responsibility: 

  • Government Relations:
  • Serve as UWGC’s primary contact for local, state and federal government officials. Direct local, state and federal government relations activities to support UWGC’s vision, mission and annual business plans. Manage the board-level Public Policy Cabinet and analyze the risks and benefits for individual public policy positions. Prepare and implement measurable annual work plans to achieve public policy advocacy and systems change objectives. Identify developing issues of note or concern and counsel leadership and staff regarding potential advocacy or other needed actions. Direct contract lobbyists.
  • Actively direct internal and external work that promotes achievement of UWGC public policy outcomes. Lead staff in the identification and implementation of strategies, initiatives, and public policy programs that could contribute to achieving UWGC’s agenda. Provide thought leadership and expertise on emerging social trends, community concerns, and political issues. Direct the establishment, measurement and evaluation of public policy outcomes. 
  • Partner Engagement in Public Policy Advocacy:
    Stimulate innovation, collaboration and cooperation between United Way, its agency and community partners, other United Ways and state associations seeking to achieve similar goals and objectives. Engage donor groups in advocacy. Identify organizations and key stakeholders as potential partners for collaborative efforts. Create collaborative partnerships. Lead partners and volunteers toward aligned policy priorities to achieve specific outcomes. Facilitate partnership agreements and meetings. Influence community partners to incorporate UWGC public policy goals into their efforts. Provide public policy consultation as well as advocacy engagement opportunities to internal and affiliated external groups such as area Action Councils. 
  • Manage policy-related communication in collaboration with UWGC’s overall external engagement strategy. Assist Marketing to develop multi-media communications materials to communicate how public systems impact UWGC and its mission. 
  • Supervise all staff engagement with the public sector, both personal and professional, to mitigate risk to UWGC’s brand and reputation. Provide mentoring, positive leadership and supervision as needed to staff engaged in policy advocacy.  

Minimum Qualifications: 

  • Degree in Public Administration or similar discipline, Master’s degree preferred, or equivalent experience required.
  • Eight or more years professional work experience with a minimum of three years of experience in direct legislative advocacy and demonstrated understanding of the rules and ethics for lobbying at the local and state level.
  • Experience with volunteer management, coalition building and leading cross-organizational teams.
  • High proficiency in oral and written communication and significant employment experiences that demonstrate successful practice of interpersonal relationship skills.
  • Computer skills, including experience with Microsoft office products (specifically Outlook, Word, Excel, PowerPoint), required. 

 COMPETENCIES: 

Incorporates organizational strategies into work plans and establishes goals and objectives to achieve positive results. Displays exceptional diplomacy and tact in dealing with others. Skillfully maintains significantly positive relationships with others by being genuine and straightforward. Expertly negotiates tough situations with internal/external groups.  

Applicants should apply by Friday, September 25, 2020 via the link below: 

http://www.uwgc.org/about-us/careers?gnk=job&gni=8a7883a874274b6601746f1f673c6711&gns=Leadership+Council 

UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion

 

Sep 15, 2020 Finance & Business Development Executive The Health Collaborative Full Time Reports to: CEOLevel/Grade: ExecutiveType of Position: Full Time; ExemptHours/Week: 40 hrs/week   GENERAL DESCRIPTIONThe Financial & Business Development Executive will lead Details
Nicci Weber

The Health Collaborative

nweber@healthcollab.org

513-878-2870

673 Full Link


Full Time

Reports to: CEO
Level/Grade: Executive
Type of Position: Full Time; Exempt
Hours/Week: 40 hrs/week

 

GENERAL DESCRIPTION
The Financial & Business Development Executive will lead the organization’s financial management and new revenue generation activities. He/she will lead THC’s growth strategy, manage a high functioning team of accounting business and development professionals, and will oversee related functions including compliance with federal and state contracts and governmental and private grants.

JOB RESPONSIBILITIES
• Lead the organization in strategic financial planning and oversee its forecasting, budgeting, cash, investment, and asset management functions
• Develop and implement forward-looking, predictive models and activity-based financial analyses to provide insight into the organization’s operations and business plans
• Pro-actively research and prospect for RFPs for contracts/grants that would support THC’s growth consistent with its mission and strategic plan
• Lead the development, communications, and procurement of contract and grant proposals
• Develop proposal and revenue generation tracking systems to ensure targets, deadlines, and requirements are met
• Actively gather intelligence for the senior management team on marketplace and competitor activity in the organization’s major service areas
• Cultivate strong, long-term relationships with current and potential industry and governmental partners
• Actively participate in healthcare industry leadership forums to build and maintain key relationships
• Lead general strategic and tactical account planning and management
• Ensure proper use and protection of information assets by complying with the organization’s information privacy and security policies to protect assets from unauthorized access and by reporting any security events or potential events or other security risks to the organization
• Other duties as assigned

POSITION REQUIREMENTS
• Strong financial management, business development, and analytical skills with at least 10-12 years of previous related experience at a management/executive level
• Ability to match the requirements of RFP issuers with the mission, strengths, and growth potential of THC
• Must be highly-motivated, well-organized, results-oriented, and possess excellent interpersonal, writing, and presentation skills
• Must be proficient in using Salesforce and Microsoft Office
• An established network of healthcare industry contacts preferred
• Must be able to work in front of a computer screen for up to 8hr/day

EDUCATION/CERTIFICATION REQUIREMENTS
• Bachelor’s Degree in Business or related field required; MBA strongly preferred

Salary: $160,000.00 - $175,000.00

Aug 28, 2020 Marketing Manager Last Mile Food Rescue Full Time Job Description and Responsibilities   Position Title: Last Mike Food Rescue Volunteer Network Manager Reports to: Chief Operating Officer   Position Purpose: The Volunte Details
Eileen Budo

Last Mile Food Rescue

eileen@lastmilefood.org

5133159568

669 Full Link



Full Time

Job Description and Responsibilities

 

Position Title: Last Mike Food Rescue Volunteer Network Manager

Reports to: Chief Operating Officer

 

Position Purpose: The Volunteer Network Manager is the critical link to maximizing the Food Rescue mission through volunteers, advocates, and media. Whether making connections with volunteers and advocates or executing a social media posting, the day to day work of LMFR comes to life under the leadership of the LMFR Volunteer Network Manager. Skilled in creating meaningful and lasting partnerships, the Volunteer Network Manager directly impacts the mission, growth, and sustainability of the Last Mile Food Rescue organization and ultimately assists in taking the issue of Food Insecurity ‘off the table’ for Greater Cincinnati. We are looking for someone who is mission-driven and has a passion for making our community a better and more equitable place for ALL our citizens to live and thrive.

 

Major Responsibilities:

Lead Food Rescue Volunteer workforce

  • Recruit, train and manage/supervise (as needed) Food Rescue Heroes 
  • Create and implement volunteer recruitment campaigns including speaking engagements, volunteer fairs, media coverage, press releases, and marketing materials.
  • Develop relationships with various faith communities, schools, senior centers to recruit volunteers on an on-going basis
  • Engage volunteers through various social media outlets and regularly engage new volunteer groups, e.g., Scouts, Police, Corporations 
  • On-board and train all volunteers on LMFR policies, procedures and goals for community involvement
  • Oversee on-going food safety training and other training for volunteers
  • Implement Volunteer Recognition Program to honor milestones

 

Manage and Execute LMFR Marketing/Communications

  • Execute Marketing and social media strategy.
  • Develop new content and maintain website. Write new stories, create new pages, and solicit updates from other departments.
  • Write press releases and send them to appropriate press outlets as needed; maintain press list with accurate contact information.
  • Maintain the LMFR photo library by taking photos, seeking pro bono photography, or contracting with paid photographers to capture our work.
  • Develop and coordinate LMFR events, including training, promotion, fundraising and outreach events.
  • Assist the COO and ED in writing content for key organization publications, including newsletters, annual reports, brochures, fact sheets, flyers, banners, brochures, event signage, invitations, etc. as needed.
  • Support ED with fundraising activity, e.g. maintain donor records in Salesforce, manage on-line giving and prepare grant reports.

 

 

Other Duties: 

  • Back up to Dispatcher for handling all incoming communications including advising volunteers, donors and partners on food rescue process. Takes and makes calls or connections to food donors and partners to manage scheduling challenges. Obtains substitute volunteers for scheduled or ad-hoc pickups as needed.
    • All employees of LMFR may be required to occasionally fill in on food rescue routes or manage and schedule volunteers outside the scope of their essential duties. 
    • All employees of LMFR answer phones and respond to inquiries that may fall outside the scope of their essential duties. 
    • Perform other duties to benefit LMFR as directed by the COO or ED.

 

Qualifications & Competencies:

  • Passion to make a difference in the areas of hunger relief, food rescue and food waste reduction. 
  • Excellent Communications, Interpersonal and Relationship Management Skills.
  • Excellent public speaking and presentation skills. 
  • Ability to connect with others and forge strong relationships.
  • Comfortable with ambiguity, ability to work under the stress of challenging deadlines, changing priorities and ultimate purpose of getting food to those who need it most.
    • Highly motivated and dependable; ability to work independently and take initiative.
    • Demonstrated ability to meet deadlines and reach/exceed measurable work performance goals
    • Digitally savvy: Expert in Social Media, comfortable with learning CRM databases, phone systems and other computer software such: Microsoft 365 tools, Salesforce, Paypal, publishing/layout programs.
      • Bachelor’s degree in nonprofit management, communications, marketing, or a related field, or a combination of relevant education and professional experience in marketing, event planning, communications, fundraising, and/or community relations.

 

Licenses & Certifications:

  • Current driver’s license with good driving record. No moving violations within past 12 months.

 

Typical challenges this position will face:

  • Challenges in communication or misunderstandings with volunteers, donors, partners, and staff.
  • Frequent interruptions, especially during hours with heaviest volunteer activity. 
  • Change management and conflicts, last minute scheduling conflicts or changes in availability/need.
  • Making sound, quick decisions based on available information.

 

Work Schedule & Requirements:

  • Flexible full-time work schedule to respond to role demands, some weekend and evening work.
  • Moderate physical demands associated with occasional donation pick-ups, lifting 20 – 40 lbs.
  • Attend Weekly Video Staff connections 
  • Has own personal computer and home office space as well as smart phone

 

Work Environment & Culture:

  • Work-from-home or mobile work location depending on demand of the day. LMFR has no home office. We work hard to develop community and connectedness using digital tools.
  • In a Start-up environment, we do what it takes to be successful – this may involve picking up a rescue when a volunteer fails to show up or picking up a task assigned to another team mate to balance the workload

 

Rewarding purpose. Flexible Schedule. Starting Salary $40,000 – 42,000 depending on experience. 

 

Please direct interest and resume to:

Eileen M Budo, COO, Last Mile Food Rescue

eileen@lastmilefood.org

Sep 1, 2020 Marketing/Communications Coordinator Grant Us Hope Full Time MARKETING/COMMUNICATIONS COORDINATOR Job Description ABOUT GRANT US HOPE: Grant Us Hope’s mission is to transform the conversation on youth suicide prevention and bridge local service gaps Details
Keith Kline

Grant Us Hope

keith.kline@grantushope.org

513-984-4473

671 Full Link



Full Time

MARKETING/COMMUNICATIONS COORDINATOR

Job Description

ABOUT GRANT US HOPE:

Grant Us Hope’s mission is to transform the conversation on youth suicide prevention and bridge local service gaps through collaborative, evidence-based research, education and programs.  GUH works to prevent suicide by educating, engaging and empowering young people to accelerate capacity around mental health and suicide prevention, ultimately changing the culture of schools.  Our signature program, Hope Squad, is a peer-to-peer suicide prevention program that not only changes the conversation around youth mental health and suicide prevention, but works to eliminate societal stigma and raise awareness around these two critical issues.

 POSITION SUMMARY:

The Marketing/Communications Coordinator connects both current and potential donors with the Grant Us Hope Mission and Vision.  This role works collaboratively with the Senior Leadership Team to create a multi-year funding approach to support the work of Grant Us Hope.  Responsibilities include coordinating and executing special events, cultivating relationships with current/potential donors, coordination and maintenance of all social media platforms, and the design and execution of various communication strategies to stay connected with partners and donors throughout the year.

REQUIRED EDUCATION/EXPERIENCE:

  • Degree minimum:     Bachelor’s in Marketing, Public Relations, Sales or related field preferred
  • Experience/Skills:     Experience with fundraising and/or customer relations

POSITION PARAMETERS:

  • Professional
  • FLSA status: Non-Exempt
  • Full Time (40 hours per week)
  • Will involve some evenings and weekends as needed

REPORTS TO:

  • Vice President of Development

JOB RESPONSIBILITIES:

Event Coordination

  • Provide administrative support for special events including data management, mailings, marketing, and other communication initiatives;
  • Volunteer coordination;
  • Event logistic support;
  • Sponsorship/in-kind donation solicitation.

Communications

  • Assist with external communications including, but not limited to, e-blasts, donor letters, newsletters, grant reporting;
  • Design and publish basic marketing pieces to help increase community visibility and program promotion.

Data Management

  • Manage and maintain donor database (Salesforce) to include basic donor information, donations, and donor acknowledgements;
  • Utilize Salesforce to pull reports, mailing lists, and donor records to assist in fundraising efforts such as individual asks, mailings and grant writing.

Key Skills

  • Strong attention to detail and organizational skills;
  • Exceptional written/oral communication skills;
  • Excellent computer/technology skills;
  • Strong work ethic and will work until the job is complete;
  • Self-starter;
  • Excellent interpersonal skills with the ability to build relationships among staff, clients and donors;
  • Multi-task efficiency while managing a high-volume workload in a fast-paced, changing environment;
  • Committed to continuous learning and process improvement;
  • Demonstrated ability to see the big picture to provide useful insight across the organization;
  • Previous nonprofit marketing/fundraising experience;
  • Previous database/CRM experience (Salesforce preferred).

 Position Details:

  • Compensation:  Commensurate with education and experience
  • Benefits:           Medical and dental insurance (available 30 days after employment)
  • Paid Holidays:    9
  • Schedule:          Monday through Friday, some evenings and weekends are required
  • Work Location:  Sharonville, OH

 Grant Us Hope is an Equal Opportunity Employer.

Aug 21, 2020 Technology Support Manager I United Way of Greater Cincinnati Full Time The Technology Support Manager is responsible for managing the Service Desk delivery and operations, including staffing, vendor escalations, IT projects, desktop hardware and software provisioning and Details
Pam Haney

United Way of Greater Cincinnati

pam.haney@uwgc.org

5137627197

666 Full Link



Full Time

The Technology Support Manager is responsible for managing the Service Desk delivery and operations, including staffing, vendor escalations, IT projects, desktop hardware and software provisioning and repair, enterprise hardware and software inventory, print/copy/fax solutions and mobile devices. 

Key Areas of Responsibility: 

  • Manages all activities related to the internal service desk.
  • Responsible for developing and maintaining an efficient IT service desk, which includes scheduling, training, coaching, and mentoring service desk agents (level 1 & 2).
  • Defines, develops SLA’s/KPI’s for all agents, and use various statistical and reporting technologies to assess, monitor and manage the service desk performance.
  • Responsible for recognizing, identifying, isolating, resolving, and managing escalated support issues and problems.
  • Maintains policies and procedures regarding Service Desk workflows and ensure compliance.
  • Develop and manage IT training courses on current and future technologies, as well as onboarding and offboarding plans and workflows.
  • Develop Standard Operating Procedures and manage documentation standards, procedures, documented workarounds, and IT knowledge base.
  • Manage and advise in small, medium, and/or large-scale IT projects and initiatives.
  • Work with Director to manage annual budget for hardware purchases, and software license renewals; support the development and evaluation of technology related procurements; negotiate and manage vendor scope, project delivery and execution.
  • Innovatively manage the integration of technology infrastructure, hardware, software, and security to support existing and new technology needs.
  • Builds and maintains customer relationships to guarantee full understanding of user needs to provide effective support and services to the organization.
  • Ensures all Service Desk staff are current on all technologies and services.
  • Maintains policies and procedures regarding Service Desk workflows and ensures compliance.
  • Manage process for communicating outage/emergency activities to the organization.
  • Manage vendor relationships as it depends on daily operational needs. Review survey feedback to improve services, tools, and support experience. 

Minimum Qualifications: 

  • Bachelor’s degree in Computer Science, Information technology or relevant field.
  • Minimum 3 years of similar or related experience.
  • Demonstrated experience managing a high-performance team.
  • Proven experience managing a service desk function.
  • Solid technical background with ability to give instructions to non-technical audience.
  • Ability to determine user needs and provide solutions in an efficient manner.
  • Critical thinking to identify and address service bottlenecks, trends, and future needs.
  • Strong written and oral communication skills.
  • Relevant industry certification(s) and experience – ITIL, HDI.
  • Fluency in reading, writing, and speaking.
  • Able to work independently or in groups, as necessary.
  • Knowledge of computers and methodology to operate computer systems and to troubleshoot major computer equipment malfunctions.
  • Must be detailed oriented, accurate, and capable of working independently while maintain a team player attitude.
  • Must have the ability to work in a fast-paced environment with little assistance.
  • Must have interpersonal skills to assist and train others in computer systems and technologies.
  • Excellent organizational skills and outstanding verbal and written communication skills are necessary.
  • Advance knowledge and ability to utilize various computer software programs including Excel, Word, PowerPoint, Outlook.
  • Building good customer rapport is essential.
  • Ability to lift up to 20 pounds.
  • Occasional local travel to events within the regional area and nationally. 

COMPETENCIES: Highly self-motivated and directed; Strong Organization Skills; Detailed Oriented; Technical Aptitude; Able to Maintain Confidentiality; Ethical Conduct; Accountable, Collaborative; Flexible and Adaptable; Strong Time Management Skills; Communication Proficiency – Written & Verbal; Strong Analytical and Problem-solving Abilities; Effectively Prioritizes and Executes Tasks; Diversity and Inclusion. 

Applicants should apply by Friday, September 4, 2020 via the link below: 

http://www.uwgc.org/about-us/careers?gnk=job&gni=8a78879f73b5522c0173fe230fe77169&gns=Leadership+Council 

 UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion

 

Aug 26, 2020 Therapist Cancer Family Care Full Time POSITION SUMMARY: The ideal candidate will be responsible for providing ongoing counseling, in an outpatient setting, to adults, families and/or children dealing with a cancer diagnosis or loss from Details
Holly Eary

Cancer Family Care

heary@cancerfamilycare.org

513-731-3346

668 Full Link


Full Time

POSITION SUMMARY:

The ideal candidate will be responsible for providing ongoing counseling, in an outpatient setting, to adults, families and/or children dealing with a cancer diagnosis or loss from cancer in the family.

AGENCY SUMMARY:

Cancer Family Care is a nonprofit, 501c3 organization with a mission of helping adults, children and families cope with a cancer diagnosis or loss from cancer.

SUPERVISION RECEIVED:

Director of Clinical Services or Director of Children’s Services

SUPERVISION EXERCISED:

None

MINIMUM REQUIREMENTS:

  • Master's degree in Social Work or Counseling
  • LISW, LCSW or LPCC – Kentucky license or eligible within 6 months
  • Valid driver's license and automobile with proof of automobile insurance.

RESPONSIBILITIES:

  • Provide direct service: intake, diagnostic assessment and 3 modalities of counseling: individual, family and group
  • Coordinate client care with other service providers
  • Provide some school based or office based counseling to children, as needed
  • Cover intake duties as assigned
  • Maintain written and electronic records as prescribed
  • Make educational presentations to community and professional groups as needed
  • Educate allied professionals about CFC services and the impact of serious illness on families
  • Other duties as assigned

Job Types: Full-time, Part-time